Return and Exchange Policy for Fashionkidzz
At Fashionkidzz, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, our return and exchange policy is designed to make the process as easy as possible. Please review the details below for returning or exchanging items.
Return Policy
1. Eligibility for Returns
•Returns are accepted within 30 days of the purchase date.
•Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
2. Non-Returnable Items
•The following items are non-returnable:
•Final sale items
•Gift cards
•Custom or personalized items
3. Return Process
•In-Store Returns: Bring your item and proof of purchase to any Fashionkidzz store location.
•Mail Returns: Send the item back to: Fashionkidzz
333 S Wilton Pl APT 6
Los Angeles, CA 90020, USA
• Return Shipping Costs: The customer is responsible for return shipping fees unless the item was received damaged or incorrect.
4. Refund Processing
•Refunds will be issued to the original payment method within 3-5 business days after receiving the return.
•Original shipping charges are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are allowed within 30 days of purchase, depending on product availability.
2. Exchange Process
•In-Store Exchanges: Bring your item to a Fashionkidzz store for an immediate exchange.
•Mail Exchanges: Contact us at [email protected] or call +1 (323) 315-1899 to arrange a mail exchange.
3. Out-of-Stock Items
•If the item for exchange is out of stock, we will provide a refund or store credit.
Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 7 days of receipt. Fashionkidzz will cover the return shipping cost and send a replacement or issue a full refund, including initial shipping charges.
Gift Returns
For items received as gifts, please contact us. We offer exchanges or store credits for gift returns. Please provide the original order number or packing slip.
Microsoft Ads and Return Data
1. Return and Exchange Tracking
•We use Microsoft Ads to analyze return and exchange data, helping us enhance customer satisfaction.
2. Remarketing Based on Return Activity
•Data from Microsoft Ads may be used to offer promotions or updates based on your return and exchange history.
3. Opt-Out of Microsoft Ads Tracking
•To manage your ad preferences or opt out, visit https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
For mail returns, we recommend using a trackable shipping service as Fashionkidzz is not responsible for lost or damaged items during return shipping.
Contact Us
If you have any questions about returns or exchanges, please reach out:
Fashionkidzz
333 S Wilton Pl APT 6, Los Angeles, CA 90020, USA
Phone: +1 (323) 315-1899
Email: [email protected]
This Return and Exchange Policy covers the process for Fashionkidzz’s returns and exchanges, with details on Microsoft Ads tracking to improve customer experiences.